FAQ

Shipping Information

Split Shipments for Multiple Items: For orders with multiple items, we may dispatch them in separate packages from various locations for quality assurance. No extra shipping costs are incurred; the fee is per item. We collaborate with manufacturers and fulfillment centers across the U.S.

Shipping Locations: We currently ship within the United States, with plans to expand internationally in the future.

Order Processing Time: Most orders are processed within 1-2 business days, except during peak times.

Shipping Times: Shipping times vary based on location and method, generally ranging from 3-7 business days. Delays may occur due to unforeseen circumstances.

Shipping Costs: Calculated by weight, dimensions, and destination, shipping costs are displayed at checkout for your confirmation.

Order Changes and Address Corrections: Contact customer support promptly for any changes; while we'll try, changes post-processing or shipping are not guaranteed.

Lost or Stolen Packages: TriSystemShop isn't responsible for packages marked as delivered. Ensure a secure and monitored shipping address.

 

Refund Policy

At TriSystemShop, we understand that your satisfaction is paramount. We aim to provide a transparent and accommodating refund policy to ensure a positive shopping experience.

Clothing Items: We gladly offer refunds and returns on all clothing items. If you are not completely satisfied with your purchase or if the item doesn't meet your expectations, you can initiate a refund or return process. Please ensure the items are in their original condition, unworn, and with all tags attached. Our goal is to make the return process as hassle-free as possible for you.

Supplements and Perishables: It's important to note that all supplements and perishable items are considered final sale. Due to the nature of these products, we cannot accept returns or offer refunds. We take utmost care in providing accurate information about these items, and we recommend reviewing product details before making a purchase decision. If you have any concerns or questions about a specific supplement or perishable product, our customer support team is available to assist you.

Account & Subscriptions

Is it necessary to create an account when placing an order?

While it is not mandatory, we highly recommend that all valued customers consider creating an account before completing their orders. Doing so offers a myriad of advantages, notably contributing to the seamless tracking of your orders and providing an efficient platform for managing your subscriptions. An account ensures a personalized and streamlined experience, enhancing overall satisfaction with our services.

What benefits does creating an account offer?

By creating an account, you gain access to a host of features designed to enhance your shopping experience. Tracking your orders becomes a breeze, allowing you to stay updated on the status and location of your purchases. Additionally, managing your subscriptions is made more straightforward, putting you in control of your preferences with just a few clicks. Personalized recommendations and exclusive offers tailored to your preferences are also part of the perks that come with having an account.

Can I still cancel a subscription if I don't have an account?

Certainly. While we encourage customers to create an account for an optimal experience, we understand that preferences may vary. If you find yourself without an account and need to cancel a subscription, our dedicated customer support team is here to assist you. You can conveniently reach out to them through our live chat platform or via email. Our committed support staff is ready to guide you through the subscription cancellation process, ensuring a smooth and efficient resolution to your request.

Why should I contact customer support for subscription cancellations?

Our customer support team is trained to provide personalized assistance, ensuring that your subscription cancellation is handled with the utmost care and efficiency. By contacting support, you receive guidance tailored to your specific situation, and any queries or concerns you may have can be addressed promptly. This personalized approach reflects our commitment to customer satisfaction, and we appreciate your cooperation in adhering to these recommended procedures for the most effective resolution.